Introduction
TECR Workflow allows you to:
- Create a sequence of TECR Statuses for each TECR Type, from an initial status to an end status.
- Assign the privilege of setting that status to User Roles (Permission Roles) or User Groups.
If workflows are turned off, all TECR Statuses will appear in the TECR Status drop-down menus in Environment Requests. If workflows are turned on, only the TECR Statuses set for that TECR Type or the default TECR Status will appear.
Pre-requisite
Navigation

Create a Workflow
To create a workflow for a TECR Type:
- Navigate to the ‘Customization’ page.
- Click Environments.
- Click TECR Status.
- Click Open TECR Workflow Diagram window. ‘TECR Workflow Diagram’ dialog displays.
- Select a TECR Type from the drop-down.
- Drag and drop statuses from the ‘Available statuses’ column for the workflow.
You can remove statuses from the workflow by clicking .
Delete the connections by double-clicking them.
Set Status Order Priority
Set the order priority of the Status in the workflow or Status field by entering a number in the bottom right corner box:
- Statuses must have an order priority number to appear in the workflow or the Status field.
- Numbers must be positive integers, for example, 1, 2, 3. Zero is also acceptable.
- Numbers must be unique. For example, if you enter 1, 2, 2, 3, only one of the ‘2′ Statuses appears in the Status drop-down menu.
Change Workflow Diagram Options
Click at the bottom of the status box to open the ‘Change Workflow Diagram Options’ dialog.
- Select an SLA Breach Time to set how much time users have to update the Status before it is in breach.
- Select an SLA Breach State Color from the drop-down menu.
- Select an SLA Breach State Font Color from the drop-down menu.
- Select the Permissions User Groups / Roles that may update the workflow.
- Select the Assigned To – Exclude User Groups checkbox to exclude User Groups from the Assignee field. If you have assigned a User Group in the two fields above, do not select this checkbox.

Your changes will be saved and a confirmation message will display.
More Information
While copying a workflow to another, if you select a TECR Type for which a workflow exists, the following alert message displays. In this case, click if you want to overwrite the existing workflow with the copied workflow.
