Introduction
You select TECR Types when adding or editing a TECR.
Pre-requisite
To be able to customize the TECR Type, you must have ‘Access Customizations’ User Permission.
Navigation

Columns | Description |
---|---|
Value | Enter the new TECR Type. |
Default Assigned To | Double click and select a user or user group from the drop-down menu. |
Color | Double click and select a color from the drop-down menu or enter a Hex value. |
Default Type for Maintenance Bench | Select if required. |
Default | Click to make the item appear by default in the drop-down menu. |
Your changes will be saved and a confirmation message will display.
Sort TECR Type
Sort Manually
Sorting ‘TECR Type’ manually changes their order in the drop-down menus
To sort manually:
Your changes will be saved and a confirmation message will display.
Sort by Column Header
Sorting by column header only changes their order on the ‘Customization’ page.
To sort alphabetically on the ‘Customization’ page by column header, click on the column header. ↑ or ↓ displays indicating the ascending or descending column sort.
Delete/Replace TECR Type
Deleting a TECR Type will not delete it from the Environment records. But it will no longer be available when adding or editing an Environment.
While deleting, you can either select another item that will replace the item to be deleted or simply delete the item from the list. Replacing a TECR Type will replace it in existing records.
To delete or replace a TECR Type:
- Navigate to the ‘Customization’ page and double click Environment.
- Click TECR Type.
- Select the Type that you want to delete or replace.
- Click
.
- The ‘Replace with existing value’ dialog displays.
- To replace: select the item that will replace the item to be deleted from Replace with. Then click
.
- To simply delete the item, click
.
- To replace: select the item that will replace the item to be deleted from Replace with. Then click
The item is now deleted and the page navigates back to the ‘Customization’ page.
Update Existing TECR Types to Match Standard Colors
TECR Types may have non-standard colors if users have had permission to add their own colors.
To change all non-standard colors back to the standard TECR Type colors, click Update existing CR types to match Standard Colors. Then click . All the existing user-defined colors will be overridden and back to standard colors.
More Information
Location of TECR Type
To locate the TECR Type field:
- Go to Environment > Requests.
- Click the TECR tab (if it isn’t open already).
- Click to open a TECR.
The TECR Type field is located in the TECR Details panel under the Details tab.