Reset Password


Administrators can reset user passwords using the instructions on this page.

To reset your own lost password, see Update your own password.

Reset Password

To reset a user’s password:

  1. Go to Settings > User Management.
  2. Locate the user in the data grid by browsing or searching.
    The user’s Status must be Active or Inactive.
  3. Click Reset Password.
  4. Type a New Password.
    The password complexity bar will go from red to green as you type.
    Create a password complex enough to turn the bar green. Administrators can enable password complexity in the Login Settings Customization.
  5. Re-type the password into Confirm New Password.
  6. Click Save & Close.


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Updated on October 15, 2021

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