Unlock Users

Over the next few weeks, we will be updating our user interface to make it more consistent. The icons, buttons, fonts, formatting, and colors that appear in the screenshots below will be temporarily out of date.

User accounts will lock if they make a certain number of failed login attempts. Administrators can unlock their accounts.

User lockout is customized in Login Settings.

User Management v43700

To unlock a user’s account:

  1. Go to Settings > User Management.
  2. Search or browse for the user.
    User Management locked status column v43700
    The user’s status in the Status column will be Locked. 
  3. Click Edit.
  4. Click to select Active in the Status radio buttons.
    Edit User Oct 13 2017 active
  5. Click Save & Close.

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