Reset Password

Over the next few weeks, we will be updating our user interface to make it more consistent. The icons, buttons, fonts, formatting, and colors that appear in the screenshots below will be temporarily out of date.

Administrators can reset user passwords using the instructions on this page.

To reset your own lost password, see Update your own password.


To reset a user’s password:

  1. Go to Settings > User Management.
  2. Locate the user in the data grid by browsing or searching.
  3. Click Reset Password.
  4. Type a New Password.
    Reset User Password bar v43500
    The password complexity bar will go from red to green as you type.
    Create a password complex enough to turn the bar green. Administrators can enable password complexity in the Login Settings Customization.
  5. Re-type the password into Confirm New Password.
  6. Click Save & Close.

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